My Course Wish List

Your list is empty.

Explore online education in Tennessee

Technical Diploma/Certificate | College of Applied Technology at Elizabethton

Technical Diploma/Certificate

Major: Administrative Office Technology
Concentration: Medical Administrative Assistant
College of Applied Technology at Elizabethton
Clock Hours Required: 1,296

Program Description

The Administrative Office Technology program is designed to develop skills through technical training necessary for entry-level employment in an office setting of the 21st century. The curriculum reflects the use of the latest software applications and state-of-the-art office equipment. During the technical training, students also learn proper office procedures, and interpersonal skills through the strong emphasis of worker characteristics necessary for success in any working environment. Additionally, many of the courses assist the student with the preparation needed to sit for various certification examinations. 

Students can earn the following credentials:
  • General Office certificate at the completion of the 1st trimester
  • Office Software Specialist certificate at the completion of the 2nd trimester
  • Medical Administrative Assistant diploma upon completion of all three trimesters
The Medical Administrative Assistant courses leading to diploma completion place an emphasis on helping students understand:
  • HIPAA (Health Insurance Portability and Accountability Act of 1996) and the impact on both individuals and healthcare providers
  • How to create and maintain patient and financial records
  • Documentation in patient records which support coding procedures
  • Benefits, eligibility, pre-authorization procedures, filing deadlines, and third party liability (for Medicaid) common to all insurance carriers
  • Claims coding and processing
  • Computerized patient and insurer billing practices including the use of International Classification of Diseases codes
  • Office and/or billing procedures used in a medical setting through the completion of a practicum

Course competencies are aligned to prepare students for the Medical Administrative Assistant certification tests through National Health career Association,, and the Medical Administrative Assistant certificate test through the American Medical Certification Association.

Full-time students can complete all three trimesters in 12 months (1,296 clock hours); part-time students can complete all three trimesters in 16 months (1,296 clock hours).