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Explore online education in Tennessee

Support Services

Tennessee Board of Regents institutions offer the same support services to online learners as they do for on-campus students.

Many of the services are web-enabled to provide easier access and convenience.

Browse Support Services

Financial Aid and Scholarships

Adult and non-traditional students often think that financial aid and scholarships are only available for entering freshmen. However, that’s not accurate!

Financial aid refers to funding that is intended to help you offset the cost of paying for college. Sources of financial aid may include grants, scholarships, work programs and/or student loans. Funding for these programs are provided by the Federal government, the State of Tennessee, private/outside organizations and/or the College and its Foundation. The Financial Aid office at each TBR campus is available to explain how to successfully navigate the financial aid process and ensure that you receive the maximum funding available within an appropriate timeframe assuming you qualify for aid.

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Virtual Bookstore Resources

Open 24/7, the virtual bookstore sells textbooks, course materials and access codes needed for your online courses. Simply log on to the virtual bookstore website, select your course, load your shopping cart, checkout, and pay with a major credit card or book voucher. It doesn’t get much easier than this!

The virtual bookstore is open prior to the start of each semester and offers textbooks in both new and used conditions.

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Virtual Library Services

Through Virtual Library services, you have access to a vast collection of online databases, journals, reference materials, ebooks, directories, streaming video and more! This student service is directly accessible through the Desire2Learn learning management system.

The virtual library provides the following services:

  • Access to highly-trained librarians available through email, live chat and reference desk phone support
  • Inter-library loan services
  • Universal library card which provides “check out” privileges at nearby Tennessee Board of Regents libraries

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Virtual Tutoring

Stumped by a math problem? Need a new pair of eyes on your essay for grammatical accuracy? Having problems understanding a complex chemistry concept?

TBR campuses provide free tutoring assistance for online students in a variety of ways:

  • 24/7 on-demand access to subject matter experts specializing in the following subjects:
    • Math including Bilingual Math
    • Introductory Anatomy & Physiology
    • Biology
    • Chemistry
    • Physics
    • Economics
    • Finance
    • Statistics
    • Spanish
    • Writing
    • Reading
    • Computers & Technology
  • Scheduled one-on-one appointments via virtual whiteboard technology
  • Learning blogs
  • Self-help videos and resource guides
  • Access to campus-based tutoring services and programs

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Disability Services Resources

The Vocational Rehabilitation Act section 504 and The Americans with Disabilities Act (ADA) stipulate that post secondary institutions are responsible for providing necessary accommodations when a student discloses a disability. The institution is required to provide students with appropriate academic adjustments and auxiliary aids and services that are necessary to afford an individual with a disability an equal opportunity to participate in a school's program. Institutions are not required to make adjustments or provide aids or services that would result in a fundamental alteration of an academic program. More details are provided on disability services accommodations and how the process is initiated.

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Student Help and Technical Support

If you experience trouble logging in to the learning management system, resetting your password, viewing content in your course, or just need coaching and reassurance, contact the Technical Support Helpdesk team. Available 24/7 (except for a few select holidays), staff members will work one-on-one with you to resolve your issue as quickly as possible. Simply call or enter a Help Desk ticket through our online ticketing system to track the status of your incident.

Contact the Help Desk at 888-223-0023 or help@tnecampus.info

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Online Orientation

Many TBR campuses provide new student online orientations, tutorials and learning management system demos and help guides to acclimate distance learning students to campus resources and the web-based learning environment.

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Program and Course Advisement

Students are assigned an academic advisor based on their program of study. Your advisor can help you clarify academic, career and long-term goals, and provide academic guidance through your degree program. Typically, your advisor can be found online by logging in to your institution’s student portal. Build a strong relationship with your assigned advisor by communicating regularly and asking questions whenever necessary.

An advisor can assist you with:

  • Understanding program requirements
  • Choosing a major
  • Understanding academic policies and procedures
  • Evaluating your transfer options
  • Selecting and registering for courses
  • Finding/referring you to additional campus support services
  • Tracking your progress toward graduation

All campuses have designated representatives at their main location that can assist and support online students.

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Career Services

The Career Services team provides comprehensive, professional, career-related services to students, alumni and area employers. Typical services provided include: job search strategies, resume preparation, interviewing techniques, career counseling and job placement. The Career Services team also works closely with employers to post available jobs, recruit on campus, and offer internships and cooperative education opportunities.

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Veterans Affairs

The Veterans Affairs office at each TBR institution is available to assist active duty service members, veterans, reservists, Guardsmen, and family members with U.S. Department of Veterans Affairs education benefits and services they have earned.

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